You may see various symptoms, such as (but not limited to):
- Users cannot print or email.
- Message: "An error occurred while copying file UOMWV_Helper_ActiveXocx Cannot copy file to destination directory"
- An empty box comes up
- Message: "Helper Plugin is currently not installed"
Internet Explorer IE11
ActiveX controls cannot be downloaded to users who do not have local administrative rights on their workstations.
You can use a script to push the UOMWV_Helper Control ActiveX to all corporate workstations to accomodate users who do not have local administrative rights on their workstations.
- Obtain the UOMWV_HelperActiveX.ocx file from the Web Viewer server location, typically
- Although WebViewer supported the Firefox browser in the past, Firefox no longer supports ActiveX controls, so the users must have IE.
Note: IE11 has been certified for Web Viewer 11.5.
- Make sure IE is set up for ActiveX
- On the Browser, select Tools->Internet Options.
- On the Security tab, click the Custom level button.
- Scroll down the Security Settings list until you see ActiveX controls and plug-ins.
- For Automatic prompting for ActiveX controls, click Enable.
- Scroll down to Download signed ActiveX controls and click Enable or Prompt.
- Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt.
- Scroll down to Script ActiveX controls marked safe for scripting* and click Enable or Prompt.
Steps for the script
- Write the .ocx file to some suitable location on each of the browser PCs:
C:\Windows\Downloaded Program Files, for example.
NOTE: The control does not have to be placed in that particular location, but that is the default location. As long as you register the control, it does not matter where you put it.
- Register that control by running the command
from the directory where it is located, if it is not in the path.
Verify that users can print and email.