Alerts are triggering even after disabling the QoS

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have CDM MCS profiles deployed via groups with alarm policies enabled and have the requirement to exclude alarms for a specific robot. 

We have configured a device profile with the QoS disabled in an attempt to stop the alarms, but they are still being generated.

 

Environment

• Any UIM version

Cause

• Disabling the QoS will not stop the alarms. This behavior/functionality is needed for customers who do not need QoS but are only interested in generating alarms.

Resolution

To prevent an alarm from being generated, the solution is to configure an Alarm policy that overrides the Group policy with an alarm 'condition' that is never met.

Example