Aria Operations "Delete old snapshots" job returned failed but the snapshot has been deleted successfully

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• In Aria Operations UI, Automation Central --> History, there are some VMs' returned "Failed" for "Delete old snapshots" action.
  
  
  
  
• In /storage/vcops/log/actions-data-<uuid>.log, there is entry of "entryState=TIME_OUT" indicating that the task returned timeout.
  
  
• On vCenter Server, the VM "Remove snapshot" task completed successfully, with "Execution time" more than 30 minutes.

Environment

Aria Operations 8.x

Cause

• There is a parameter "maxResponseWaitSeconds: 1800" for "Delete old snapshots" task, indicating the maximum waiting period for a "Delete old snapshots" action on a VM is 1800 seconds.
• If the "Execution Time" is more than 1800s (30 mins) for a "Remove snapshot" task on vCenter Server, the task will return as "Failed" on Aria Operations.

 

Resolution

This is an expected behavior