Lack of data from SaaS ASM - Sept 2025.

Products

• CA App Synthetic Monitor

Issue/Introduction

I have noticed lack of data from Cloud ASM and would like to know if there was any maintenance? We need to solve it as soon as possible.

Environment

ASM SaaS

Resolution

Contact Broadcom Support for further checks on SaaS side. Scheduler component of ASM that has failed failed to recover automatically from a network issue and a manual intervention was required to get it to reconnect. Necessary code fixes are in place to prevent similar issues. 

Additional Information

It is suggested to check the Product Status page to determine if the issue is global.