Remote Console from Aria Automation freezes

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• You are connecting to the Remote Console via Aria Automation
• You are connecting to VMs in vCenter 8.x
• You are already enabled with property  -Denable.remote-console-proxy=true 
• The console connects but after logging in, the console freezes after some time, usually when performing tasks, such as opening a browser or file explorer
• The console never frees up after (10 - 15) seconds and needs to be restarted
• Remote console through vCenter has no issues

Environment

Aria Automation 8.18.x

Resolution

Disable the Console Proxy in Aria Automation

1. Open a browser and go to the Configuration properties page at https://Aria_AUTOMATION_FQDN/automation/#/service/automation-ui/provisioning-ui;ash=%2FconfigurationProperties
2. On the Configuration properties page, click +NEW
3. Create a new property with the following values:
   key: remote.console.proxy.webmks.enabled
   value: false
      
      Note: Do not enable the property using the toggle after creating the property, as that will change it to true instead of false