Aria Operations Admin Account Shows as Disconnected in SDDC password Manager

Products

• VMware SDDC Manager
• VMware Cloud Foundation

Issue/Introduction

Aria Operations Admin account shows as disconnected in SDDC password Manager despite a valid password.

Attempt to remediate the password fails with below error stack.

/var/log/vmware/vcf/operationsmanager/operationsmanager.log

<YYYY-MM-DD>T<time>+0000 ERROR [vcf_om,###############################,ae22] [c.v.e.s.c.s.v.impl.VropsServiceImpl,om-exec-24] Failed to get VMware Aria Operations solutions
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://VROPS-VROPSLB.example.com/suite-api/api/auth/token/acquire": Certificate for <VROPS-VROPSLB.example.com> doesn't match any of the subject alternative names: [localhost, 127.0.0.1, ####:0:0:0:250:####:feaf:####, VROPS-IP, VROPS.example.com]
        at org.springframework.web.client.RestTemplate.createResourceAccessException(RestTemplate.java:890)
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:870)

Environment

VMware Cloud Foundation 5.X

Cause

This issue occurs due to Aria Operations load balancer node's certificate DNS name deviating from its FQDN.

Aria Operations load balancer node FQDN and its certificate DNS name does not match.

 

Resolution

Make sure Aria Operations load balancer node's certificate DNS matches its FQDN.

How to Handle SSL UI Certificates with a Load Balancer