"Failed to Log In with VMware Identity Manager Service" in Aria Operations

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Users are unable to log in to Aria Operations (formerly vROPS) and are presented with the error message: "Failed to log in with VMware Identity Manager service." This occurs specifically when Aria Operations is configured to use vIDM (VMware Identity Manager) as its authentication source.

Environment

Aria Operations

VMware Identity Manager

Cause

The primary cause of this login failure is that the vIDM certificate was recently updated.

Resolution

To resolve this issue, you must re-validate the vIDM authentication source within Aria Operations, which will prompt Aria Operations to accept the new vIDM certificate.

Follow these steps:

1. Logon to Aria Operations: Access the Aria Operations user interface using a local administrator account (e.g., admin).
2. Navigate to Authentication Sources: Go to Administration > Control Panel > Authentication Sources.
3. Edit vIDM Source: Locate and select the configured vIDM authentication source. Then, click Edit.
4. Enter Credentials and Test: In the vIDM authentication source configuration window, re-enter the necessary credentials for connecting to vIDM (e.g., the service account password). Click the Test button.
5. Accept New Certificate and Save: A certificate warning or prompt should appear, indicating that the vIDM certificate has changed. Accept the new certificate to update Aria Operations' trust. Finally, click Save to apply the changes to the authentication source configuration.