Upgrading Aria Operations through VMware Life Cycle Manager fails with error LCMVROPSYSTEM25035

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Upgrading Aria Operations fails on pre-validation step with error similar to 

  Error code in the request: LCMVROPSYSTEM25035
  Error description in pre-validate upgrade: Error while downloading binaries from content repo

Environment

VMware Aria Suite Lifecycle 8.18

Aria Operations 8.18.x 

Resolution

Option 1 Remap Binaries:

Take snapshot of Aria Operations nodes prior to upgrade as per best practices the following outlines how to take a snapshot from VMware Aria Suite Life Cycle Manager Create a Product Snapshot 

1. Sign into VMware Aria Suite Life Cycle Manager 
2. Delete Aria Operations Binary files by navigating to Lifecycle Operations > Settings > Binary Mapping > Locate the Binary Mapping for Aria Operations > Click on the trashcan icon beside the current Aria Operations binary file
3. Click Add Binaries > Select the location of where the Aria Operations product binary is located more details can be found here Configure product binaries 
4. Try upgrade Aria Operations again as per documentation Upgrade a VMware Aria Suite Product 

If you need to cancel any pending requests please refer to the kb Cancel long running requests in VMware Aria Suite Lifecycle (formerly vRealize Suite Lifecycle Manager) 

Option 2 Manual upgrade Aria Operations:

It is recommended to take snapshots following How to take a Snapshot of VMware Aria Operations before upgrading. 

1. Upgrade Aria Operations to 8.18 by following the steps below:

   1. Download the VMware Aria Operations 8.18.x upgrade PAK file from the Broadcom Support Portal

   2. Log in to the primary node Aria Operations Administrator interface of your cluster at https://primary-node-FQDN-or-IP-address/admin.

   3. Click Software Update in the left panel.

   4. Click Install a Software Update in the main panel.

   5. Follow the steps in the wizard to locate and install your PAK file.

   6. Install the product update PAK file.
      Wait for the software update to complete. When it does, the Administrator interface logs you out.

   7. Log back into the master node Administrator interface.
      The main Cluster Status page appears and cluster goes online automatically. The status page also displays the Bring Online button, but do not click it.

   8. Clear the browser caches and if the browser page does not refresh automatically, refresh the page.

      The cluster status changes to Going Online. When the cluster status changes to Online, the upgrade is complete.

      Note: If a cluster fails and the status changes to offline during the installation process of a PAK file update then some nodes become unavailable. To fix this, you can access the Administrator interface and manually take the cluster offline and click Finish Installation to continue the installation process.

   9. Click Software Update to check that the update is done.

               A message indicating that the update completed successfully appears in the main panel.

2. Trigger inventory sync for the Aria Operations environment , the steps are outlined in the document Inventory synchronization in VMware Aria Suite Lifecycle