Education course completion certificates or vouchers not received

Products

• Education: On-demand Training

Issue/Introduction

You have not received your On-Demand course completion certificate after 24 hours of completing the course. 

Resolution

Follow the steps below to create a support request:

1. While using an On-Demand Lab, launch a ChatBot session by clicking on the widget in the bottom right corner.
2. 
3. Click on Course Certificates & Vouchers
4. Inform the ChatBot about the issue you are experiencing.
   • Example: "I haven't received my certificate yet."
5. Reply with "Create a case" or something similar.
6. Review the suggested Title and Description.
7. Reply "Yes" after confirming or "No" to adjust the information.

Once submitted, you will receive a support request number for reference.

Additional Information

Visit Education Support for additional assistance: Contact Support.