After Validation of Credentials, Loading Configuration Hangs

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• After the cloud account credentials have been updated, Validation of the new credentials succeeds, but the page is stuck on Loading Configuration. 
• The vCenter Endpoint is accessible using the new credentials
• The account used to connect to the vCenter Cloud Account has the appropriate permissions assigned as per the documentation: Credentials required for working with cloud accounts in VMware Aria Automation

Environment

Aria Automation 8.x 

Cause

Issue occurs due to cached endpoint credentials

Resolution

Restart the provisioning-service-app pod to release the cached credentials

1. SSH into one appliance with the root account 
   
   
2. Restart the provisioning-service-app pod
   kubectl -n prelude delete pod -l app=provisioning-service-app
        Note: this will restart the pod on nodes in the cluster
   
   
3. Monitor the provisioning-service-app pod(s) to ensure it is running
   kubectl -n prelude get pods | grep provisioning-service-app
   
   
4. After the Service is running, return to Aria automation UI under Infrastructure > Connections Cloud Accounts > Open the affected Cloud Account
   
   
5. Update and validate the vCenter credentials
   
   
6. Save the endpoint
   
   
7. Verify that Data collection is completing successfully after a 10-minute cycle
   
   
8. Click Sync Images and UPDATE