Normalized Integration Management (NIM) and Service Desk Manager Integration not working in 17.4
Article ID: 409066
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
After recently upgrading Service Desk Manager from 17.3 to 17.4 GA, the connections to the Service Desk Manager are failing.
Without changing any settings in NIM, we click Save and Test, but the connection is still unsuccessful.
In the SDM side NX_ROOT\logs\pdm_tomcat_REST.log has:
INFO: Root WebApplicationContext: initialization started
Aug 27, 2025 4:31:13 PM org.springframework.context.support.AbstractApplicationContext refresh
WARNING: Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'cxf' defined in class path resource [META-INF/cxf/cxf.xml]
Aug 27, 2025 4:31:13 PM org.springframework.web.context.ContextLoader initWebApplicationContext
SEVERE: Context initialization failed
Aug 27, 2025 4:31:13 PM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Exception sending context initialized event to listener instance of class [org.springframework.web.context.ContextLoaderListener]
Aug 27, 2025 4:31:13 PM org.apache.catalina.core.StandardContext startInternal
SEVERE: One or more listeners failed to start. Full details will be found in the appropriate container log file
Testing this URL in a web browser on the SDM server results in a 404 error
http://<servername>:<portno>/cxf/services
Environment
Service Desk Manager 17.4 GA
Normalized Integration Manager 3.3.3.3
Cause
In the 17.4 version of Service Desk Manager the product is changing from AXIS to CXF based web services.
Resolution
After upgrading Service Desk Manager to version RU4, the connection is successful.
Also we see that navigating to:
http://<servername>:<portno>/cxf/services
Displays the Available SOAP services
Additional Information
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