Alarm enrichment issue for the Spectrum Alarm.

Products

• DX Operational Observability
• Spectrum

Issue/Introduction

It has been observed that the alarm with the certain alarms sent from Spectrum did not associate itself with an impacted service, thus not creating an incident when the site was down. The alarm had the right services associated and the service defined as well as the service defined in the alarm policy. 

Environment

DXO2

Spectrum

Cause

Networking device was not a part of network topology and as result the enrichment has not happened with the alarm.

Resolution

Revisit network topology on Spectrum and ensure the objects are linked and added properly for your business case for root cause alerts.

The same topology is sent to DXO2.