Error: " ESXi goes into not responding state with no SSH or DCUI access"
Article ID: 409021
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
- ESXi host not responding
- No access to SSH
- DCUI unresponsive/black screen
- ESXi stops logging
- VMs could also be in a failover state
Environment
VMware ESXi host 8.x
VMware ESXi host 7.x
Resolution
- While the issue is happening, engage Hardware vendor to assist in generating an NMI dump
- Open a case with Broadcom support. (To create a case, see: Creating and managing Broadcom support request (SR) cases)
- Upload vCenter, ESXi host log bundles and dump file to the support case. (To upload the log files, see: Uploading files to cases on the Broadcom Support Portal)
Additional Information
Feedback
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