Linux clients fails to connect with Endpoint Protection Manager

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

Symantec Endpoint Protection (SEP) for Linux fails to connect to the Symantec Endpoint Protection Manager (SEPM).

Below error found in cve.log:

2025-08-29T08:06:42.739CEST 140348047222528 INFO cve.sylinkcommunicator [2025-Aug-29 08:06:42.739151] [INFO ] Heartbeat failed [thread:7fa5537fe700]
2025-08-29T08:06:42.739CEST 140348047222528 ERROR cve.sylinkcommunicator [2025-Aug-29 08:06:42.739279] [ERROR] Heartbeat failed with error boost::filesystem::directory_iterator::construct: Permission denied [system:13]: "/var/lib/dhcp" [thread:7fa5537fe700]

Cause

SEP client isn't able to access DHCP service

Resolution

Check the permissions for the "/var/lib/dhcp" path, and set read access if missing.