Error: "VCSA 7 to 8 upgrade wizard not able to authenticated Appliance with renamed username (root is renamed in appliance)"

Products

• VMware vCenter Server

Issue/Introduction

After changing the root username for appliance, upgrade wizard is not able to authenticated Appliance with renamed username

Environment

vCenter Server 8.x

vCenter Server 7.x

 

Cause

This is expected behavior. 

Resolution

• Revert all modifications
• Broadcom does not support any modifications or customizations to the underlying operating system and packages included in a VMware-branded virtual appliance.  
• This includes adding, updating, or removing of packages, as well as utilizing custom scripts within the operating system of the appliance.  
• All VMware virtual appliances are thoroughly tested and qualified based on the components and versions included, as well as hardened to the best of the vendors ability using best practices for the industry.  Updating or changing any components may result in unexpected behavior of the system.
• In situations where an appliance has been modified by the customer, Broadcom reserves the right to request all modifications be reverted and that the issue be reproduced on the base release that was originally provided.

For more information please refer to VMware Virtual Appliances and customizations to operating system and included packages