Cluster is out of license Compliance Alarm triggered on vCenter cluster

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

1. Alarm is triggerred on vCenter server cluster as below:
    Cluster is out of license Compliance 
2. No discripancies observed in the licensing of vCenter server.
   To verify: 
   Go to Adminitration>licensing > Licenses
   
   
3. Cisco Hardware is in use for esxi.
   
   
4. Alarm though acknowledged or reset from vCenter server, it will reappear after few hours on same cluster.

Environment

• VMware vCenter server 7.x
• VMware vCenter server 8.x
• VMware vSphere Esxi 7.x
• VMware vSphere Esxi 8.x

Cause

This issue is seen on the cisco hardware where esxi is installed.

Messages are initiated by activities in the Cisco HX storage cluster. They are distributed to VMware vCenter Events or Alarms pages—Some messages are directed to the vCenter Events and Alarms pages by the HX Data Platform.

Some messages that are stored in HyperFlex log files are queried by vCenter and added to the vCenter Events and Alarm pages.

Resolution

Check Alarm defination 

Click on vCenter server>Configure>alarm defination> search for alarm Cluster is out of license compliance

Alarm defination suggests below:

Alarm Name: Cluster is out of license compliance.

Description:

Cisco HyperFlex Alarm - For additional context about the alarm, view the alarm description in HX-Connect or Intersight.

It is important to note that you must acknowledge and reset the alarm in both vCenter and HX Connect.

This is triggerred by SmartLicenseOutOfComplianceEvent in cisco hyperflex connect.

To resolve this issue:

1. Login to Cisco Hyperflex connect or Intersight
2. Review the Alarm\events triggerred for Licensing.
3. Resolve the licensing issues on Cisco HX connect or Engage Cisco if it is Hardware bundled License.
4. Acknowledge and Reset these alarms on both Cisco HX connect and vCenter server 

If not acknowledged on Cisco hyperflex, this alarm will reappear on vCenter server after few hours.

If the Cisco licenses are not in use on vCenter server.

Disable the Alarm on vCenter server

Click on vCenter server>Configure>alarm defination> search for alarm Cluster is out of license compliance > Disable

Additional Information

To know more, check Cisco HyperFlex Systems Troubleshooting Reference Guide for smart license events or connect with Cisco for further assistance.