VIP Access desktop update from version 2.2.5 error: You VIP Access upgrade was unsuccessful

Products

• VIP Service

Issue/Introduction

Upgrading from VIP Access desktop 2.2.5 results in error: You VIP Access upgrade was unsuccessful.

Resolution

This message can be displayed despite the upgrade being successful.

To confirm, click OK to the error, then launch the VIP Access Desktop app. From the menu, click About VIP Access to verify the upgrade was successful. 

This error is specific to version 2.2.5 and does not occur when upgrading from subsequent versions.