Errors in $AUTOUSER/out/as_server.$AUTOSERV etpki_pem_file_to_cert, etpki_pem_file_to_cert failed.

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Article ID: 40884

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Problem:

We are doing a Disaster Recovery test.  We restored Autosys version 11.3.6, EEM 12.51, and WCC.

Afterward we see these errors in the as_server.ACE:

 

loadPEM  -- cannot read cert

etpki_pem_file_to_cert failed

 

Also in the EEM UI no applications are listed.

dxserver fails to start and the following is seen in the $DXHOME/logs/* log files:

Assertion failed (EIDs are getting too large) (/net/potaroo/release/BRANCHSP10.new/src/dsa/dxgrid/caDxgrid.c1864) 

Assertion failed (/net/potaroo/release/BRANCHSP10.new/src/dsa/dxgrid/caDxgrid.c1872) 

DSA_E1280 Error in initialization files 

DSA_I1240 DSA shutting down

 

Environment:

Workload Automation AE 11.3.x

Workload Control Center 11.3.x and 11.4.x

Embedded Entitlements Management, EEM 12.51

 

Solution:

 The errors in the $AUTOUSER/out/as_server.$AUTOSERV file indicate problems communicating with EEM.  

The fact that the EEM UI's drop down application list is empty indicate EEM is not functioning properly.  In this instance igateway is running but it cannot communicate with the dxserver process.

The error messages in the log files under $DXHOME/logs suggest database corruption.  Restore the $DXHOME/data directory structure from a known good back up and then restart dxserver and igateway.

 

 

 

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: