Unable To Remove Custom Page/Tab From Classic > Home > Overview

Products

• Clarity PPM On Premise

Issue/Introduction

Summary:
For unknown reason, the Overview > Tab page was created and does not contain content.
However, it cannot be removed from the UI, as the checkmark does not exist.

How can it be safely removed?

Cause

It is unknown how the issue is recreated, however the record in the
CMN_PAGES table is corrupted.

As there is not a checkbox that exists to select/delete the tab, it will need to be directly removed from the
CMN_ACTIONS and CMN_PAGES tables.

 

Resolution

Query the following 2 tables:

SELECT * 
FROM cmn_pages
where page_code LIKE '%enter_page_code_here%'

Obtain the id.

SELECT * 
FROM CMN_PAGES where id in 
(SELECT id FROM cmn_actions
where page_id = ID_RETURNED_ABOVE)

--2 
Backup the 2 tables.

Please contact the Support team to construct/confirm the delete statement.