Siteminder: Change loglevel recording from INFO TO ERROR for agent initialization=false in AG

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• SITEMINDER

Issue/Introduction

The desired Access Gateway server.log should report the below log as ERROR instead of INFO.

[24/Jun/2025:10:54:24-045] [INFO] - Initialize: [Agent Configuration = /app/sso-access-gw/secure-proxy/A1127_WEB/proxy-engine/conf/A1121_mastercraftmarketing-dev/WebAgent.conf][Single Process Mode = true][retcode = -1][Initialized = false]

Environment

Access Gateway: 12.8.7

Cause

This is a modification to the default reporting of the Access Gateway Tomcat server.log.

Default server.log records the agent initialization failure as INFO.

As per the requirement, it should be reported as ERROR in order to take the necessary actions, whenever such incident is recorded in the server.log.

Resolution

Please perform the steps below to apply the fix.

- Download the attached fix.

- Stop the Access Gateway Server. 

- Take backup of the original proxycore.jar from <secureproxy/tomcat/lib>.

- Replace it with the new proxycore.jar attached to the support case.

- Start the Access Gateway Server.