CollectorSyncServiceLog show the error: "The maximum message size quota for incoming messages (10000000) has been exceeded."

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Problem:

The \Reporter\logs\CollectorSyncServiceLog file shows the error below, which may cause SNMP polling issues and interface mapping problems.

CollectorWebserviceClient - Caught exception while trying to check for interface updates. :

The maximum message size quota for incoming messages (10000000) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.

 

System.ServiceModel.CommunicationException: The maximum message size quota for incoming messages (10000000) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element. ---> System.ServiceModel.QuotaExceededException: The maximum message size quota for incoming messages (10000000) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.

 

 

 

Environment

Environment:

NFA 9.1.3 and later.

Cause

Cause:

If you have a large number of interfaces in your reporter database it can cause this error to occur.  This should be relieve some by the Iftype exclusion features built into NFA 9.3 and later, however it still can occur on those versions as well in large environments.

Resolution

Solution:

1. Make a backup copy of your \REPORTER\NetQoS.ReporterAnalyzer.ManagerService\bin\ReporterManagerService.exe.config file.

2. Edit the ReporterManagerService.exe.config file and add a zero to the end of "maxBufferSize" and "maxReceivedMessageSize"

For example change the two instances of the line below from:

maxBufferSize="10000000" maxBufferPoolSize="524288" maxReceivedMessageSize="10000000"

To:

maxBufferSize="100000000" maxBufferPoolSize="524288" maxReceivedMessageSize="100000000"

3. Save the file and recycle the "Netqos ReporterAnalyzer Manager Service" and verify that the error is no longer being logged.