DLP Enforce console incidents list not visible.

Products

• Data Loss Prevention Core Package
• Data Loss Prevention
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite

Issue/Introduction

DLP Enforce console incidents list not visible.

Incidents are displayed correctly at first; however, applying a filter causes the incident page to appear empty.

This issue occurs consistently across both normal and private browsing modes in Microsoft Edge.

Environment

DLP 16.X

Resolution

Upon investigation, it appears to be a browser compatibility issue. According to Broadcom’s documentation, DLP 16.x supports Microsoft Edge version 102 and above for accessing the Enforce Server administration console.

For reference, here are the browser requirements:
https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/16-0/DLP-system-requirements/system-requirements-and-recommendations-v19666017-d366e1680/browser-requirements-for-accessing-the-enforce-ser-v19813220-d366e4936.html