Newly upgraded Automic system v24 is only allowing login to Client 0

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Newly upgraded Automic system is only allowing login to Client 0. Other clients receive logon failed access denied. Logs show the following error:

 U00003201 Logon error: System not fully available. Contact your administrator.
 U00011800 Disconnect User: Cannot find user '*CP008#00000007' in the table AKT-USER.
 U00003236 WP: 6 DWP: 17 NSP: 0 CP: 6 JWP: 4 JCP: 2 REST: 2

Cause

According to the 24 log files with activated tracing the JWP was running only with the role AUT:

20250824/083450.837 - 52 U00045395 Assigned roles: [AUT]

That means that the login was rejected for the users in non zero clients because there were no active JWPs with the other roles - UTL, PER

 

Resolution

Start the processes without a fix role, or start all defined JWPs, so that at least one per role is running.

Additional Information

This is documented behavior, if the JWPs are started with a specific role:
https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/24.4.0/Automic%20Automation%20Guides/Content/AWA/AdministrationPerspective/AG_JWP_Roles.htm?Highlight=jwp%20role