Error: "Unrecognized model - VA084" while running powervault_probe.py

Products

• Security Analytics

Issue/Introduction

During the configuration stage of the Dell Security Analytics storage, the documentation states you should run the powervault_probe.py script.  You may encounter the following error

Unrecognized model - VA084

Environment

Dell VA084 Storage Array

 

Cause

If the configuration script notices anything strange with the current configuration, especially if there are missing drives that should be there, it will fail with the above message.  Another key reason this can happen is due to storage controllers or SAS cables that are not properly wired or seated in their respective ports.  

Resolution

• Log in to the Powervault storage manager and look for any disk failures or for any missing drives that should be there.  If you see items missing like the example below, the script will fail.  The screenshot below show missing drives in slots 0.0 as well as 0.72.  Contact technical support for assistance with requesting an RMA for drive replacement. 
  
  
  
  
• Check all drives and make sure all are properly seated.
• Confirm that all SAS cables between the storage array and the sensor are properly seated.  Gently tug on each cable to make sure they are locked in.  SAS 3 cables can accidentally be inserted upside down.  They will only lock in place if they are correctly oriented.
• Make sure both storage controllers are properly seated.  Reseating the storage array controllers may be necessary.