Deployments failing in Aria Automation with error: "Provisioning operation failed. Query for Compute Host returned no results"

Products

• VCF Automation

Issue/Introduction

All deployments to a specific vCenter (Cloud Account) fail in Aria Automation.

Error in UI: "Provisioning operation failed. Query for Compute Host returned no results".

Environment

Aria Automation 8.18.x.

Cause

Searching for the affected vCenter in the log "/service-logs/prelude/provisioning-service-app/file-logs/provisioning-service-app.log", we can see that the "endpointHealthCheckState" is set to "SUSPENDED".

E.g. "The connection with vAPI endpoint can not be established. Please make sure the vAPI endpoint is running in the vCenter. , consecutiveFailuresCount=##, endpointHealthCheckState=SUSPENDED"

Or:

"message": "Failed to send enum request. Endpoint [/resources/endpoints/###########-####-####-####-############] is in SUSPENDED state.", 

The endpoint state is set to "suspended" after more than 10 consecutive connection failures.

Resolution

Change the cloud account endpoint status in the 'provisioning-db' database from ' SUSPENDED ' to 'AVAILABLE' by following the steps in the below KB article:

Error while collecting data from vCenter cloud account on Aria Automation 8.x