PSOD: #PF Exception 14 in world XXXX:vmotionStrea IP 0xXX addr 0xXX

Products

• VMware vSphere ESXi

Issue/Introduction

BackTrace:

yyyy-mm-ddTHH:MM:SS cpu28:16022679)Backtrace for current CPU #28, worldID=16022679, fp=0x45b9ad118200
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1bdc8:[0x42002ab4ac19]bcopy@(tcpip4)#<None>+0x11 stack: 0x465e816b22f0, 0x2, 0x43197c2016c0, 0x465e8161d930, 0x42002ab553d9
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1bdd0:[0x42002ab6eded]m_copydata@(tcpip4)#<None>+0x5e stack: 0x2, 0x43197c2016c0, 0x465e8161d930, 0x42002ab553d9, 0x465e80001d50
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1be00:[0x42002ab553d8]vmk_mbufChainCopyOut@(tcpip4)#<None>+0x9 stack: 0x43197c472f40, 0x10000000000, 0x1000000000000, 0x45b9ad159a00, 0x465e80001d50
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1be10:[0x42002ade9845]VMotionStreamChannel_CopyCompletionMBufAndDecrypt@esx#nover+0x2b2 stack: 0x1000000000000, 0x45b9ad159a00, 0x465e80001d50, 0x0, 0x465e8161d930
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1be80:[0x42002ade9d6f]VMotionStreamCompleteReadDoTask@esx#nover+0x418 stack: 0x8161e818, 0x465e8161dcc0, 0x0, 0x42002ade7447, 0x2000
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1bf10:[0x42002adea684]VMotionStreamCompletionDoWork@esx#nover+0xe1 stack: 0x0, 0x0, 0x45397bf1f140, 0x4200299bd2f9, 0x45397bf1f140
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1bf90:[0x42002adeac1d]VMotionStream_CompletionHelper@esx#nover+0x1b6 stack: 0x0, 0x45397bf1f000, 0x45397259f140, 0x45397bf1f140, 0x0
yyyy-mm-ddTHH:MM:SS cpu28:16022679)0x45397bf1bfe0:[0x4200299b4929]CpuSched_StartWorld@vmkernel#nover+0x86 stack: 0x0, 0x4200296c4cc0, 0x0, 0x0, 0x0

 

Environment

7.x

8.x

Cause

The issue occurred due to the bnxtnet driver incorrectly handling memory pages. This fault is specific to certain versions of the bnxtnet driver.

Resolution

 

• Update the bnxtnet driver and NIC firmware to the latest available version.

• The issue is fixed in the inbox bnxtnet driver included with ESXi 9.0 GA.

• Verify the health of the NIC devices, as errors were reported from the adapters, and replace or remediate any faulty hardware if necessary.