EEM certificate renewed and users can't login to Process Automation EE_NOTALLOWED

Products

• CA Process Automation Base

Issue/Introduction

Our EEM certificate was renewed and we can login to EEM so EEM seems working fine.

However, end users can't login to the Process Automation(PAM) web UI. They got EE_NOTALLOWED error and the EEM-install-folder\logs\ipoz.log shows

WARN 2025-08-26 17:11:48,998 [0x00002904] [eiam.server.ipoz.sponsorinterfacev1] Exception[-702]: permission denied

 

Environment

CA Process Automation all versions

Resolution

Please follow these steps

1. Backup the Process Automation install
   You could do machine snapshot or simply copy the PAM installation folder
2. Re-install PAM
   Notes: 1. when prompted please choose reinstall option 2. the re-install will upgrade the EEM certificate for PAM