In ConnectAll comments from ADO (On-Prem/Cloud) using "Markdown editor" is not synching and showing properly in ServiceNow application.

Products

• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

Comments in ADO using “Markdown editor” in ADO show GUID id in ServiceNow instead name, however putting comment using default "HTML editor" it will show name not GUID in ServiceNow after synching.

 

Steps to Reproduce: 

• Create bidirectional automation between ServiceNow and ADO adapters.
• Map any entity type.
• Configure basic field mapping along with SNOW "Work Notes" and ADO "History" fields.
• Put a comment in ADO using "Markdown editor" and run the automation sync (Refer below comment as an example).

          @[email protected] Comment in ADO using Markdown editor.

• Run the automation sync.

Expected Results: 

Synched comment from ADO should show username correctly under WorkNotes field in ServiceNow.

Actual Results:

Synched comment from ADO showing user GUID under WorkNotes field in ServiceNow.

@<USER GUID> Comment in ADO using Markdown editor.

Environment

3.x

Resolution

User to pay close attention while putting comments in ADO, as once it's save user will not get to know if the comment was added using the "Markdown editor" or the "HTML editor" as it does not record this at all and it all displays the same after comment was saved.

Avoid using "Markdown Editor" while using @username along with content in ADO history field.