vApp deployment fails with "Reconfiguration of vmGroups: [VM_GROUP_NAME] timed out for cluster"

Products

• VMware Cloud Director

Issue/Introduction

Creating vApp VMs in Cloud Director fails when having VMsizing attached in the template

Log snippet shows the below error

Location:/opt/vmware/vcloud-director/logs/vcloud-container-debug.log

(com.vmware.vcloud.fabric.storage.storedVm.impl.CreateFromExistingStoredVmNonBlockingActivity,urn:uuid:#####-######-######-#####)
com.vmware.vcloud.api.presentation.service.InternalServerErrorException: Reconfiguration of vmGroups: [VM_GROUP_NAME] timed out for cluster [vcId=#####-######-######-#####, moref=domain-123456]

Environment

VMware Cloud Director 10.x

Cause

The inventory cache may be outdated, preventing the VMGroup from being recognized as part of the cluster information in VMware Cloud Director view.

Resolution

To resolve this issue, contact Broadcom Support and note this Article ID (408395) in the problem description. For more information, see Creating and managing Broadcom support cases.