Error accessing Log Analysis: 'Could not get Ops Logs token'

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When attempting to access Log Analysis in VMware Aria Operations 8.x, the following error is displayed:

Could not get Ops Logs token. Something went wrong, try again later. 

 

 

Environment

• VMware Aria Operations 8.x
• VMware Aria Operations for Logs 8.X

Cause

Expired certificate in Operations for the Operations for Logs adapter.

Resolution

Steps to resolve this issue:

1. Delete the expired certificate in the Operations UI in Control Panel > Trusted Certificates.

2. Edit the Administration > Integrations > VMware Aria Operations for Logs Adapter and select VALIDATE CONNECTION. You will then be presented with a new certificate. Accept the certificate and SAVE the connection.

3. Wait for a few minutes for the adapter status to go from Warning to OK.

4. If the issue persists, open a new Service Request through the Broadcom Support portal.