Error cannot read properties of undefined when loading forms
Article ID: 408308
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Catalog
CA Service Desk Manager
Issue/Introduction
When trying to load Service Catalog forms in Service Point, it fails to load certain data.
The following error appears in the F12 Developer tool Console tab when replicating the issue:
ERROR TypeError: Cannot read properties of undefined
Environment
Service Catalog 17.4 (Using a custom JavaScript function)
Service Point 17.4
Cause
The "_" being used in a custom function is replaced with some other data by lodash , due to which it is unable to find _.request.status
Resolution
1. Add the following code to the custom function created in the FileStore/scripts/custom_form_lib.js:
if(_.request == undefined){ _ = ca_fd.getContext(); }
2. Save Changes
3. Restart xFlow services
4. Remove cache from browser or try in an Incognito/InPrivate window.
Additional Information
Feedback
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