RC Viewer crash during RC Sessions

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Since CU7, during RC remote session, RC Viewer GUI is crashing with following error in event viewer : 

Faulting application name: egc30n.exe, version: 3.0.301.0, time stamp: 0x60074290
Faulting module name: ntdll.dll, version: 10.0.22621.5624, time stamp: 0x886c8eb1
Exception code: 0xc0000374
Fault offset: 0x000ee2bf
Faulting process id: 0x52A0
Faulting application start time: 0x1DBFA003F95DC47
Faulting application path: C:\Program Files (x86)\CA\SC\EGC\egc30n.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

 

Last line in TRC_URC_VIEWER_*.log before crash is :

230725-07:47:04.0749537L|021152|000052a4|VIEWER    |rcViewer        |                    |000000|INFO   | Sending viewer clipboard

Environment

Client Automation 14.5 CU7

Resolution

Open a case at Broadcom Technical Support and request the fix T5J8142 (EGC gui crashes sometimes when user tries to connect to host with RC)
Apply this fix on RC Viewer and RC hosts machines in version 14.5 CU7

This fix delivers this file :

Name    : RCOS.dll
Size    : 227 576 bytes
Date    : 20 January 2025
Version : 14.5.7.633