This widget does not support CA Workflow based forms message appears for certain Service Offering options

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following message appears when selecting some specific Service Offering options in Service Point:

This widget does not support CA Workflow based forms, please convert the form to regular Catalog form to complete this request.

Environment

Service Point 17.4

Service Catalog 17.4

Cause

Issue with Service Point 17.4 RU4 and previous versions.

Resolution

This problem will be fixed in the upcoming Rollip 17.4 RU 5. (ETA end of October 2025/early November 2025, subject to change)

To identify the options that could have this issue, you could use the following query:

select offering_name,item_text from (select * from (select distinct a.item_text, a.item_id from (select * from usm_rate_definition where (rate_col=0 or rate_col=5) and status=1) a INNER JOIN (select * from usm_rate_definition where item_type =13 and status=1) b on b.rate_plan_id = a.rate_plan_id and a.rate_row=b.rate_row) rd left join usm_offering_ratedef_inclusion ordi on rd.item_id = ordi.child_id where parent_id is not null) roi left join usm_offering uo on roi.parent_id=uo.offering_id