API details that DX OI uses for ticket creation in ServiceNow

Products

• DX Operational Intelligence

Issue/Introduction

Requesting API details that DX OI uses for ticket creation in ServiceNow. There is no API information in the online guide on how DX OI will contact ServiceNow via the API call.

Environment

DX Operational Intelligence 24.1

Resolution

We have following information from the OI DEV/Engineering team about API call that DX OI makes to ServiceNow to create tickets.

DX OI only populate ticket short description, long description and impact. 

Example:

POST -> /api/now/table/incident?sysparm_display_value=all
Sample payload 
{
  "description": "Test Description",
  "impact": "2",
  "short_description": "UIM cpu disk monitor reached 90 percent"
}

This is the default payload.

If environment is using enrichment rules, then only extra fields would be included in the payload.