Unable to search users in the CA xFlow Analyst Interface
Article ID: 4082
Updated On:
Products
Issue/Introduction
When searching for a user in the CA xFlow Analyst Interface (xFlow) - for example: @ServiceDesk - nothing is retrieved.
For Tickets and Solutions, the search works perfectly.
Checking incidentMS.log file may show:
ERROR - 2016-06-21 15:35:03 [c.c.c.a.s.SessionCleanUpThread] - Exception while updating authentication object into database : Error : NOT FOUND,
ERROR - 2016-06-21 15:35:03 [c.c.c.a.SdmUpdateObjectByPersidActor] - Error doing dob_by_persid for persid : casm_active_sessions:400055. Error message recieved : Error : NOT FOUND,
ERROR - 2016-06-21 15:35:03 [c.c.c.a.SdmUpdateObjectByPersidActor] - Exception occured for persid (casm_active_sessions:400055). Error : com.ca.casm.exception.CasmBaseException: Error : NOT FOUND,
ERROR - 2016-06-21 15:35:03 [c.c.c.a.s.SessionCleanUpThread] - Exception while updating authentication object into database : Error : NOT FOUND,
ERROR - 2016-06-21 15:35:03 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: com.ca.casm.exception.CasmBaseException: Error : NOT FOUND,
at java.util.concurrent.CompletableFuture.encodeThrowable(Unknown Source)
Environment
Cause
There may be a problem with the Search index.
Resolution
- Make sure both CA Service Desk Manager and CA Service Management Search Server services are running.
- Open a prompt on the server where the Search engine is installed;
- Navigate to C:\Program Files\CA\SC\CASearchServer\search\bin;
- Run: pdm_es_rebuild_index;
- Recycle the CA Service Management Search Server service;
Additional Information
This proceeding may apply to other search failures in similar scenarios.
For example: the tickets search failures but other searches work - on contacts, CIs and KBs.
The information in this article has been included in our product documentation. You can find further details here:
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