Scans fail with a hex code of 0x80800217

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

The following error is shown in the logs when scanning files with the Symantec Protection Engine (SPE):

Failed with scan error hex code 0x80800217

Environment

SPE 9.x

Cause

The URL Insight portion of the license is no longer valid.

Resolution

Disable URL Insight using the following steps:

1. Using the OS's command line interface navigate to the folder where SPE is installed:
   • Linux (default):
     

     cd /opt/SYMCScan/bin

   • Windows (default):
     

     cd "c:\Program Files\Symantec\Scan Engine"

2. Run the following command:
   • Linux:

      xmlmodifier –s //policies/ThreatPolicies/URLInsight/@enabled false policy.xml 

   • Windows:
     

     XMLModifier.exe –s //policies/ThreatPolicies/URLInsight/@enabled false policy.xml 

3. Restart the SPE service:
   • Linux:
     

     /etc/init.d/symcscan restart

   • Windows:
     

     net stop symcscan
     net start symcscan