Intermittent sync errors seen in NetOps Portal
Article ID: 408147
Updated On:
Products
Issue/Introduction
Looking at the logs entry for different data sources, there are intermittent sync errors.
The sync recovers the next cycle.
In the <installDir>/PerformanceCenter/DM/logs/DMService.log* gerrors such at the follwong are seen:
Environment
Performance Management, all supported versions
Cause
INFO | jvm 1 | YYYY/MM/DD HH:MM:SS | Data source DS(#) Data Aggregator@<hostname> encountered an error while processing a sync request. The problem may be in either the data source or CAPC. The following stack trace may indicate where the problem lies. You may also want to check the logs for the data source to determine if it is the cause of the problem.
INFO | jvm 1 | YYYY/MM/DD HH:MM:SS | java.util.ConcurrentModificationException: null
Resolution
Restart the NetOps Portal services to stop this from repeating, at least for a time.
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