Login to VCD UI Fails After Upgrade to 10.6.1

Products

• VMware Cloud Director

Issue/Introduction

An issue where, after upgrading VMware Cloud Director (VCD) from version 10.5.1 to 10.6.1, login to the VCD UI fails even though the upgrade completes successfully.

• Initially, the UI returned a 404 error.

• After clearing the browser cache, the UI became accessible but login attempts via both SAML and local accounts failed.

• PostgreSQL error observed in logs:

  org.postgresql.util.PSQLException: ERROR: canceling statement due to lock timeout Where: while updating tuple (1,16) in relation "cells"
• The cell.log shows the following error:

2025-08-21 12:19:21,050 | DEBUG    | HeartBeat-1               | PhoneHomeCellHeartbeatEventListener | CEIP participation has been disabled on this cell due
to a heartbeat failure |
2025-08-21 12:19:21,051 | ERROR    | HeartBeat-1               | CellHeartbeatEventListener     | unable to send db-connection-lost alert. |
2025-08-21 12:19:21,052 | WARN     | HeartBeat-1               | CellHeartbeatEventListener     | Processed failed heartbeat: org.springframework.orm.hiberna
te5.HibernateJdbcException: JDBC exception on Hibernate data access: SQLException for SQL [update cells set heartbeat=CURRENT_TIMESTAMP AT TIME ZONE 'UTC' where uuid=?]; SQL state [55P03]; error code [0]; could not execute update query; nested exception is org.hibernate.exception.GenericJDBCException: could not execute update query |

Environment

VMware Cloud Director 10.6.1.

Cause

Stale or invalid entries were found in the failed_cells table and the appliance nodes directory. Since all the cells were shut down simultaneously, they were marked in the failed_cells table.

Resolution

If you encounter this issue contact Broadcom Support and note this Article ID (408142) in the problem description. For more information, see Creating and managing Broadcom support cases

Additional Information

Please follow the document for starting stopping or restarting VCD services: https://knowledge.broadcom.com/external/article/308791/steps-to-stop-start-or-restart-the-vmwar.html