Generate a Support Bundle for VCF Fleet Management
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Generate a Support Bundle for VCF Fleet Management

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Article ID: 408042

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

When handling a support request for VMware Cloud Foundation (VCF) Fleet Management, VMware Technical Support may request diagnostic data to assist with troubleshooting. This data typically includes logs and configuration files specific to VCF Fleet components and the underlying infrastructure. The required information is collected using a purpose-built tool or script designed for VCF Fleet Management.

Environment

VCF Fleet Management 9.x

Resolution

To generate a VCF Fleet Management Support Bundle in VCF Operations UI, follow these steps:
  • Log in to the VCF Operations UI (https://<VCF_OPS_FQDN>/ui) using the local admin account.
  • In the left navigation panel, go to Fleet Management > Lifecycle.
  • In the middle pane, select VCF Management.
  • Under VCF Management, click on Settings.
  • Navigate to the Logs section.
  • Click Generate Log Bundle to start the support bundle creation process.

     

If the VCF Operations UI is unavailable, you can generate a VCF Fleet Management Support Bundle using the CLI by following these steps:

  • SSH into the VCF Fleet Management appliance using root credentials.
  • Create a directory for the log bundle with the following command:
    mkdir -p /data/fleetmanagement-logbundle
  • Generate the log bundle using the support script:
    /var/lib/vlcm-common/vlcm-support -w /data/fleetmanagement-logbundle
  • Transfer the generated log bundle /data/fleetmanagement-logbundle/filename to your local system using Secure Copy (SCP).

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