AutoSys and CA-7 Communication Issues: CAUAJM_E_80001, CAICCI_E_2104 and CAICCI_E_2106

Products

• Autosys Workload Automation

Issue/Introduction

This document addresses communication failures between AutoSys and CA-7, indicated by CAUAJM_E_80001 errors in the AutoSys event demon logs. These errors suggest an inability to contact the remote CA-7 application, often accompanied by CCI-related profile errors in the operating system messages. 

Specific Error Messages: 
From $AUTOUSER/out/event_demon.<AUTOSERV>: 
[MM/DD/YYYY HH:MM:SS] CAUAJM_I_40015 Cross Platform Interface is now active 
[MM/DD/YYYY HH:MM:SS] CAUAJM_E_80001 CCI send error Oid(server1.example.com,ACEBTRK Job track ) to Did(server2,SUBMITC Server ) 
[MM/DD/YYYY HH:MM:SS] CAUAJM_E_80004 Error Detail: [8.14.400] 
[MM/DD/YYYY HH:MM:SS] CAUAJM_E_80005 Error Text: Send error: 
[MM/DD/YYYY HH:MM:SS] CAUAJM_E_40322 Unable to contact remote application (server2,SUBMITC Server ). 

From the operating system messages file: 
Month Day HH:MM:SS server1.example.com CCIRMTD[<pid>]: .CAICCI_I_2102 Processing nodeid=server2 sysid=<sysid> maxsize=32768 status=startup retry=-1 short_sysid_name=server2 
Month Day HH:MM:SS server1.example.com CCIRMTD[<pid>]: .CAICCI_W_2104 server2 not found in hosts database 
Month Day HH:MM:SS server1.example.com CCIRMTD[<pid>]: .CAICCI_E_2106 Profile error REMOTE defined incorrectly for server2 

Resolution

The errors indicate that the AutoSys server, acting as a CCI client, is unable to correctly resolve or connect to the specified CA-7 server via CCI. This is typically due to an incorrect or missing entry in the CCI remote profile configuration or a network resolution issue. Follow these steps to resolve the communication problem: 

1. Verify ccirmtd.prf Configuration: 
* On the AutoSys server, confirm that the ccirmtd.prf file (CCI remote daemon profile) contains the correct host entry for the CA-7 node. 
* The entry should follow this format: REMOTE = <hostname> cciname 32768 startup [port=nnnn] * Replace <hostname> with the actual hostname of the CA-7 server. cciname is the CCI name of the CA-7 server. 32768 is the maximum message size. startup indicates the remote daemon starts with CCI. [port=nnnn] is optional if a non-default CCI port is used. 

2. Confirm Host Resolution and Reachability: 
* Ensure that the hostname of the CA-7 server (as specified in ccirmtd.prf) can be successfully resolved to an IP address by the AutoSys server. Use standard network tools like ping or nslookup from the AutoSys server's command line to test this. 
* Verify that the AutoSys server can reach the CA-7 server on the CCI port (default or custom) via the network. You can use tools like telnet <CA-7_hostname> <CCI_port> to test connectivity. 

3. DNS Administration: * If hostname resolution fails, coordinate with your DNS administrator to ensure that the CA-7 server's hostname is correctly registered and resolvable within your network's DNS system.