Event Streaming error "Unexpected error Changing State"

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

When customer logs into our  Cloud instance they get an error "Unexpected error Changing State" and when they close that the event stream has an status of "Error".

In the activity log we will see the error getting access token for service account:400 Bad request  

 JWT token (used for authentication) is invalid

Environment

CloudSWG connected to Event Streaming bucket 

Cause

The following fields include the auth info. if these change on the Cloud bucket, then the JWT token we send will not match and I assume we will see the error they see

Resolution

The status of the event should turn to active after applying the new changed key.