Enabling AjaxSwing trace logging for the Endpoint Protection Manager

Products

• Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Manager (SEPM) AjaxSwing component does not generate verbose error logging by default. 

Use these steps to enable detailed debug/trace logging for the AjaxSwing component used in SEPM which are useful in troubleshooting of SEPM web console issues.

Environment

SEPM 14.x

Resolution

To enable trace logging for the AjaxSwing JVM component in SEPM, follow these steps:

1. Navigate to "<SEPM_INSTALL>\tomcat\webapps\ajaxswing\WEB-INF\ajaxswing\conf" folder
2. Edit "TraceMgr.properties" file by using a text editor
3. The default value is 2 for this property, make below change and save it

com.creamtec.core.TraceMgr.level=10

4. Restart the SEPM services once.
5. Clear the browser cache and access the SEPM Web Console to reproduce the issue.

ajaxswing.log file is present in "<SEPM_INSTALL>\tomcat\logs" folder by default.

Once issue is reproduced and logs are collected, revert this property value to 2 and restart SEPM services for the setting to take effect.

Additional Information

In addition, it is also useful to enable SEPM FINEST logging for troubleshooting SEPM issues.

Debugging steps for other components of SEPM: Debugging Endpoint Protection Manager