ConnectALL not synchronising Remedy attachments or comments

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

1. Create automation to sync Remedy Incident or work orders to Jira
2. Map attachments and comments field. 

 

Actual Results: 
Attachments and comments won't sync. No visible errors in the logs

 

Expected Results: 
Attachment should sync fine along with comment or log and error.

Environment

3.7.x

Cause

DE174347

Resolution

Fixed in 3.10 and ported back to patch 3.9.1