Unable to Log In - Redirected to Forgot Password Page

Products

• Support Portal
• Support Portal & Access Issues
• Endpoint Security
• Endpoint Security Complete

Issue/Introduction

Broadcom Inc. has recently updated its password policy for Enterprise users, requiring a password change every 90 days. Users with expired passwords will be redirected to the "Forgot Password" page upon login attempt.

See below for an example screenshot from the support portal.

Environment

• Support Portal
• Broadcom Communities
• Partner Portal
• Symantec Security Cloud
• Enterprise Console
• Other Product Portals (accessible with Broadcom credentials)

Cause

This behavior occurs when the Enterprise user's profile password has expired.

Resolution

To regain access:

• On the Forgot Password page, follow the prompts to reset your password.
  
  
  1. Enter your account email, validate the captcha, and click "Next."
  2. A 6-digit verification code will be sent to your email. Enter it and click "Verify & Continue."
  3. A password reset link will then be sent to your email.
     
     
• Create a new password that meets Broadcom’s security requirements.
  
  
• After successfully resetting your password, log in again with your updated credentials.

Additional Information

If you continue to face issues even after resetting the password, contact Broadcom Support for assistance. Refer to Contact Broadcom support