Savings Plan Unused following an account move between billing blocks

Products

• CloudHealth

Issue/Introduction

When a linked account/consolidated account that has previously been used as a designated payer account moves under another billing block you will find that Savings Plan - Unused ceases burning down, and remains under the previous designated payer account in cost reporting, while continuing to burn down/display under the new designated payer it sits under.

Resolution

To workaround the Savings Plan - Unused cost under the original designated payer account, you can make use of a Custom Line Item Rule, to provide a credit that matches the Savings Plan - Unused cost following the day of the account move. 

1. Selecting under Accounts, the designated payer account/billing account that has the Savings Plan - Unused cost following the account move, alongside the specific linked account the cost falls under in the second dropdown. 
   
   
2. Set the Frequency to One Time, and enter the impacted month.
   
   
3. As the amount select "Manually entered cost" and select Flat amount from the dropdown, and enter the amount that aligns with the Savings Plan - Unused value found in Cost Reporting following the move of the account. 
   
   
4. Once Statements for the impacted month have finalized please remove the billing block that references the original designated payer the accounts moved from.