UC_TRUSTEDCERTS object missing after upgrade to 21.0.6+

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

After an upgrade of the Automation Engine to version 21.0.6 or a higher release from a release below 21.0.6, users may encounter an error message stating that the UC_TRUSTEDCERTS object is missing. This can occur when using features that rely on this object, such as CALL objects for secure email notifications (SMTPS). The object may be absent from Client 0, even though it was present in previous versions or in other system environments like development.

Environment

This issue affects environments that have been upgraded from Automic Automation Engine below 21.0.6 to Automic Automation Engine version 21.0.6 or any subsequent version 

Cause

The root cause of this issue is related to a change introduced in version 21.0.6 to support the SMTPS (SMTP Secure) protocol. Starting with this version, the Automation Engine attempts to create a UC_TRUSTEDCERTS object automatically. During the upgrade process, this can lead to a situation where an existing or customized UC_TRUSTEDCERTS object is inadvertently removed or renamed and then replaced by a new, generic version. If this automatic creation process fails or is interrupted, the object may be missing entirely.

Resolution

The confirmed workaround to resolve this issue is to manually restore the UC_TRUSTEDCERTS object.

The recommended steps are:

1. Log in to a different environment (such as a development or test system) of the same or a similar version where the UC_TRUSTEDCERTS object exists in Client 0.
2. Export the UC_TRUSTEDCERTS object from that environment to a file.
3. Import this object into the production environment's Client 0 where the object is missing.

This action restores the necessary certificate store object and allows functionalities dependent on it to operate correctly. This is a one-time fix, and the issue should not reoccur in subsequent system operations.