Error "Details for this tree node are unavailable" on Process Analysis page for Linux sensor event

Products

• Carbon Black Cloud Enterprise EDR
• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Workload

Issue/Introduction

• Clicking on the process details for a Linux sensor alert event can open an empty Process Analysis page with the red error message "Details for this tree node are unavailable"
• The Carbon Black Cloud console page shows "Your request is unsuccessful" message and looks like this:
  

Environment

• Carbon Black Cloud Console: Current Version
• Carbon Black Cloud Linux Sensor: All Supported Versions
• Linux OS: All Supported Versions

Cause

The issue is the wrong timestamp ("device_timestamp": "1601-01-01T00:00:00Z") causes the data to get assigned an incorrect process_guid, which the CBC backend uses to organize processes. SOLR will take events with wrong timestamp processes and they will fall into same process_guid, so the CBC backend can't collapse or making sense of the data.

Resolution

The device timestamp on the Linux endpoint needs to be corrected and updated/synced with a valid NTP source, so that incoming events get a unique timestamp and create unique process_guid values.