Onboarding new VMC and/or VLR contract to the Cloud Services Console
Article ID: 407738
Updated On:
Products
Issue/Introduction
When a new contract is booked for VMC and/or VLR products, the Ship To contact will receive a welcome letter containing instructions for onboarding to the new Cloud Services Console
Environment
VMC on AWS
VLR
Resolution
Onboarding - Primary Contact
1. If the Ship To contact who received this message is the correct user to manage the product in the Cloud Services Console, they should click the first link to onboard.
2. Once the link is clicked, the user will be redirected to the Cloud Services Console, where they can select “Register” if they are a new user with no current profile in our system, or “Login” if they have a pre-existing profile.
3. Assuming they are a new user and they select “Login”, the user will enter their email address and captcha and click “Next”.
4. Complete the Basic User details and click “Create Account”.
5. The user profile will be created in our system with the following conditions:
-
- They will be auto-upgraded to Enterprise User, allowing them to create cases, download software, and generate license keys via the Broadcom Support Portal.
- Their profile will be associated with the site ID listed on the contract.
- Their Cloud Services Console profile will be created and assigned the Organization Owner role, allowing them to manage the product, release tenant holds, add/remove users, etc.
6. After logging in for the first time to the Cloud Services Console, the user will be redirected to the Organization Hold page, where they can release the product tenant holds by clicking the pencil icon in the Select Org column. See the Organization Hold section in this document for more information.
Onboarding - Alternate Contact
When a new contract is booked for VMC and/or VLR products, the Ship To contact will receive a welcome letter containing instructions for onboarding to the new Cloud Services Console.
1. If the Ship To contact who received this message is not the correct user to manage the product in the Cloud Services Console, they should click the second link to assign an Alternate Contact.
2. The user first needs to verify who they are by entering the 6-digit verification code. Enter the code and click “Verify & Continue”.
3. Enter the Alternate Contact email address and click “Submit”
4. The user is presented with a success message.
5. Alternate contact gets a welcome message.
6. When a user clicks the link in the welcome message, the user will be redirected to the Cloud Services Console, where they can select “Register” if they are a new user with no current profile in our system, or “Login” if they have a pre-existing profile.
7. Assuming they are a new user and they select “Login”, the user will enter their email address and captcha and click “Next”.
8. Complete the Basic User details and click “Create Account”.
9. The user profile will be created in our system with the following conditions:
-
- They will be auto-upgraded to Enterprise User, allowing them to create cases, download software, and generate license keys via the Broadcom Support Portal.
- Their profile will be associated with the site ID listed on the contract.
- Their Cloud Services Console profile will be created and assigned the Organization Owner role, allowing them to manage the product, release tenant holds, add/remove users, etc.
10. After logging in for the first time to the Cloud Services Console, the user will be redirected to the Organization Hold page, where they can release the product tenant holds by clicking the pencil icon in the Select Org column.
Additional Information
Cloud Services Console on Broadcom - External User Guide
VMC on AWS - VMware Cloud on AWS
VLR - VMware Live Recovery
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