Unable to assign licesne to vCenter Server from VCF Operations UI as vCenters Systems table on license page is empty showing 'No data found'
Article ID: 407724
Updated On:
Products
Issue/Introduction
In VCF Operations, under License Management, the no vCenter server is listed as available for license assignment. We see 'No Data found' warning.
Under Administration > Integration, the vCenter appears to be added and collecting.
However, when selecting Edit vCenter & then selecting Manage Integration, below warning message is displayed:
The vCenter credentials you use must have the Global.Licenses previleges assigned and be a member of the LicenseService.Administration Single Sign-On group. Go to vSphere Client to configure them and try again.
If we remove the vCenter and try to re-add it, the same warning appears again.
Error Details in /storage/log/vcops/log/adapters/ManagementAdapter/ManagementAdapter_##.log
ERROR ManagementAdapter 6525 Lops®4413 threadId="311786"threadName="vcf-licensing-collection-10082" instanceId="57"] [(57) com.vmware.adapter.management.components.licensing.ucf.sso.SsoManager.acquireBearerToken] - Cannot acquire SAML token: com.vmware.vim.sso.client.exception.TimeSynchronizationException:Server returned 'request expired' less than 8 seconds after request was issued, but it shouldn't have expired for at least 600 seconds.at com.vmware.vim.sso.client.impl.SecurityTokenServiceImpl$RequestResponseProcessor.checkTimeSynchronization(SecurityTokenServiceImpl.java:948)~lwstClient-7.0.3.18452985.jar:?
Environment
VCF Operations 9.x
vCenter Server 9.x
Cause
The issue occurs because the NTP (time synchronization) configuration is missing or incorrect on the VCF Operations appliance.
This results in a time drift between vCenter and VCF Operations, causing token requests to expire prematurely.
As a result, the system is unable to license the vCenter and ESXi hosts.
Resolution
Ensure that the time is synchronized between vCenter and VCF Operations. Ideally use the same NTP server for both vCenter and VCF Operations.
- To verify and update the NTP configuration on the vCenter appliance use below document:
Configure Network Time Protocol (NTP) on the Vcenter - To verify and update the NTP configuration on the VCF Operations appliance use below document:
Reconfigure NTP on the VCF Operations Cluster Nodes for Site Protection and Disaster Recovery for VMware Cloud Foundation - Make sure the Time zone on the vcenter server management UI is also same as that on the NTP server.
After updating NTP, wait 5–10 minutes for the vCenter to appear under License Management.
Additional Information
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