Existing applications found with. Hence, aborting installation

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager
• CA Process Automation Base

Issue/Introduction

Unable to complete uninstall of Embedded Entitlements Manager (EEM).

Uninstall log contains the following error:

Existing applications found with. Hence, aborting installation

Environment

Embedded Entitlements Manager

All Versions

Resolution

After making sure that you have an export of each application registered with EEM, perform the following:

1.  Login to EEM UI [Application: Global] as the EEM Administrator (EiamAdmin)

2.  Click on Configure -> Applications -> Select the application names then click on un-register

After all of the applications have been unregistered, rerun the EEM uninstall and it should proceed.

If the uninstall still does not complete, contact Broadcom Support for further assistance.